Guides

Guides & answers

Practical answers to the questions we hear most from customers — written by the people who actually repair the devices.

Why won't my iPhone charge?

Charging slowly, on and off, or not at all? Here are the most common causes — and when it's time to replace the charging port.

The screen is cracked and the phone has a few years on it — repair it or replace it? Here's how to think it through.

Most battery replacements are done in under an hour. Here's what actually happens, and the signs your battery needs replacing.

The first few minutes after water damage often decide whether the phone can be saved. Here's how to do it right — and what to avoid.

We offer both — here's the real difference in price, wait time and quality, so you can pick what suits you.